WORRY FREE +
Only replace not repair, use more peace of mind.
WORRY FREE + is an after-sales service program from KOSPET that provides an efficient and multi-faceted protection solution.
Within 2 years from the date of order, we offer a trade-in to fill the price difference if your product failed due to accidental causes in normal use. Every customer is entitled to enjoy this service.
1. Fill out the form and tell us your information such as watch model, purchase platform, purchase time, name, email, etc.
2. After submitting the form, we will reply to you via email within 24 hours to confirm the information and the price difference you filled.
3. After confirming the information above, please follow our return address and return the product within 7 working days. Then be sure to notify us of your tracking number.
4. Since we receive your returned package, we will notify you synchronously to fill the price difference and send you a new product.
Usually, it is 10-30 USD. It Depends on the actual product model and failure issues case by case.
Back freight will be undertaken by customer and KOSPET pays the shipping freight.
KOSPET's warranty is for Quality Problems (Physical damage not covered) and WORRY FREE+ is for other failures besides Quality Problems, such as:
· Malfunction due to misuse, abuse, modification, or collision
· Improper storage or installation
· Normal abrasion
· Broke, water damaged or moisture products
· Disassembled products
· Flash the firmware or root the device
· Not repaired in time and make more malfunction
Two years. You can replace it twice in two years.
Usually, after we receive the returned package from the customer, we will notify you to fill the price difference, and then we will send the new product within 48 hours. The delivery time is usually 10-30 working days.
Caution Data Backup and Deletion
To protect your privacy, please backup and save your data (such as photos, contacts, call logs, etc.) In advance, remove your SIM card, and restore the watch to factory settings.