WORRY FREE +

Only replace not repair, use more peace of mind.

WORRY FREE + is an after-sales service program from KOSPET that provides an efficient and multi-faceted protection solution.

KOSPET WORRY FREE+ Replacement at your own pace, no worries about accidents

Replacement Process

Apply For WORRY FREE +

Please fill out the form information as required, then "Submit"! KOSPET customer service will reply you as soon as possible by email to handle it for you.

Please note that all information please fill in correctly!

FAQ

Within 2 years from the date of order, we offer a trade-in to fill the price difference if your product failed due to accidental causes in normal use. Every customer is entitled to enjoy this service. 

1. Fill out the form and tell us your information such as watch model, purchase platform, purchase time, name, email, etc.

 

2. After submitting the form, we will reply to you via email within 24 hours to confirm the information and the price difference you filled.

 

3. After confirming the information above, please follow our return address and return the product within 7 working days. Then be sure to notify us of your tracking number.

 

4. Since we receive your returned package, we will notify you synchronously to fill the price difference and send you a new product.

Usually, it is 10-30 USD. It Depends on the actual product model and failure issues case by case.

Back freight will be undertaken by customer and KOSPET pays the shipping freight.

KOSPET's warranty is for Quality Problems (Physical damage not covered) and WORRY FREE+ is for other failures besides Quality Problems, such as:

· Malfunction due to misuse, abuse, modification, or collision

· Improper storage or installation

· Normal abrasion

· Broke, water damaged or moisture products

· Disassembled products

· Flash the firmware or root the device

· Not repaired in time and make more malfunction

Two years. You can replace it twice in two years.

Usually, after we receive the returned package from the customer, we will notify you to fill the price difference, and then we will send the new product within 48 hours. The delivery time is usually 10-30 working days.

Caution Data Backup and Deletion

To protect your privacy, please backup and save your data (such as photos, contacts, call logs, etc.) In advance, remove your SIM card, and restore the watch to factory settings.

KOSPET Worry Free+, do your part for the environment.

KOSPET Worry Free+

do a part for the environment.

Each unit returned will be scrapped and dismantled to extract usable materials. Reduce the pollution of the environment from hazardous waste.