FAQ & Support for KOSPET Smartwatches (Part II)

Welcome to run through the following frequently asked questions (FAQ) collected from our dear customers in terms of orders, payment and returns & refunds, along with certain tips or feasible solutions:

Q1: How long does it take to process my order?

• Overall the orders are processed within 1-2 working days for available products, otherwise it normally takes 3-5 working days.

Q2: How can I modify or cancel an order?

• In general, the system identifies and processes an order automatically once it has been placed. If you need to modify or cancel the order, please contact our official service via email: official@kospet.com as soon as possible.

• Please note that to cancel the order placed on the KOSPET official website after it has been shipped, you need to reject the package and bear the shipping cost. Thank you for your understanding!

Q3: How to apply for a return or refund?

• Return products with quality issue(s):

You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date, or 30 days from the order date, whichever is later.

• Return products withoutquality issues:

You have at least 7 days from delivery date to request a return/refund if you are unsatisfied with the product or for other personal reasons. Either way you need to bear a 70% depreciation charge and shipping fee within 30 days from the purchase date or 7 days from delivery date, whichever is later.

• If you need to return the goods, please enter our official Returns Center to apply at: https://kospetofficial.returnscenter.com.Or feel free to contact our official service via email: official@kospet.com

• To learn more about our official warranty policy, please visit:

         https://kospet.com/pages/kospet-worry-free

Q4: How soon can I receive my order?

• This mainly depends on the shipping methods. For example, it usually takes 10-30 working days by Standard Registered Airmail and 3-8 working days by Expedited DHL.
• To learn more about our official shipping guide, please visit: https://www.kospet.com/pages/shipping-guide.

Q5: How do I apply my discount code to a purchase?

• Shop with MobileDevices:

1. Enter your shopping cart (or click on the button in the upper right corner of the page)when you are ready to make an purchase.
2. Once you have confirmed your order, click on the rectangle-shaped CHECKOUT button highlighted in black
3. After filling in your contact information and shipping address by request, click on the rectangle-shaped Continue to shipping button highlighted in orange below.
4. Click Show order summary above and fill in your discount code written exactly as you received it in the open box on the upper side of the next page.
5. Click on the orange right arrow button on entering the discount code which becomes valid once it has been confirmed and accepted.

• Shop with PCs:

1. Enter your shopping cart (or click on the button in the upper right corner of the page)when you are ready to make an purchase.
2. Once you have confirmed your order, click on the rectangle-shaped CHECKOUT button highlighted in black below.
3. Fill in your discount code written exactly as you received it in the open box on the right side of the next page.
4. Click Applyon entering the discount code which becomes valid once it has been confirmed and accepted.

• Please ensure that you do not add any extra spaces before or after the discount code. This could happen if you copy-paste the code from an email or other electronic communication.)

Q6: How can I pay for my order(s) on KOSPET official website?

• The following payment options are currently accepted by our official online store: American Express, Apple Pay, Diners Club, Discover, Meta, Google Pay, MasterCard, PayPal, Shop Pay and Venmo.

As for any further request, please contact us via official@kospet.com.